Solving Problems and Getting Along with Others

Problem

• The 4-step process for solving problems
  • 1. First clarify what the problem is and identify its key point
  • 1. Do not get caught up in the whirlpool of right and wrong; solve the problem first and do not let it continue
  • 1. After solving the problem, analyze why it occurred and how to prevent it next time
  • 1. Report to leaders; reassure and coach subordinates

How to avoid making the other person resentful

• Have sound reasons and evidence for everything you do
  • Do not rely solely on your guesses or expectations; base what you say on facts and let the facts speak. Do not lie or make empty or exaggerated claims
  • Be someone who does what they say: Be someone who can tell the truth
• Do not use profanity when speaking
  • Control yourself and do not swear; do not let profanity become a way of transmitting emotions
  • Control yourself and do not become confrontational, passive-aggressive, or sarcastic toward others; acknowledge the other person
• Praise others: Offer more praise to the people around you; everyone likes to be complimented. Do not speak ill of people behind their backs
• Be sincere with the people around you: Achieve unity of knowledge and action; genuinely and wholeheartedly hope that things will get better
• Behaviors that are off-putting
  • Do not interrupt when someone else is speaking: Do not act as if you have a sense of superiority
  • Do not make light of other people's suffering: Failing to consider the feelings of those around you; being an unapologetic freeloader