Livestream room operations are built around the "people, products, and setting" framework. Depending on whether they rely on promotional activities, there are two models:Attracting audiences through scenarios (campaign-driven model) andAttracting audiences through products (steady-broadcast model) . This note breaks down the strategies for people, products, and setting along these two main lines.
I. The people, products, and setting framework (basics)
| Dimension | Meaning | Core questions |
|---|---|---|
| People | Host | What should they say? What’s the pacing? What level? |
| Products | Products | Which styles should be sold? How should they be bundled? |
| Setting | Livestream setting / atmosphere | How should the visuals, copy, and SEO be created? |
The emphasis on these three dimensions varies across livestream formats. Below, we break down two formats.
II. Attracting an Audience Through the Setting (Promotional Livestream)
Users are drawn into the store by a promotion / event setting,with a brisk pace that encourages purchases. Suitable for major sales, themed events, and new product blockbuster campaigns.
Setting — Create urgency through scenarios
- Promotions: Focus on the products so users can see at a glance what you are selling
- Events: Use offers such as half price or buy one, get five to fully spark users' curiosity
- Price: Price advantages must be highlighted
People (1) — Pacing
The livestream host needs to switch back and forth between three paces:
| Pacing | Characteristics |
|---|---|
| Fast | Fast speaking pace |
| Feels-fast | Tight script, sounds fast (doesn't necessarily feel fast in reality) |
| Conceit | Alternate slower-paced segments into long livestreams to avoid fatiguing both the host and viewers |
At the start of a campaign stream, you can go full speed throughout, and use a 'feels-fast' script rhythm as a transition in the middle.
People (2) — Expressing Pain Points
Scenario-based pain points + scenario-based urgency closing: Let users see themselves in everyday scenarios. For example:
- "Have you noticed that summer clothes easily stick to your skin?"
- "Any moms whose kids lose their appetite as soon as summer comes?"
- "Having to wipe off your lipstick every time you eat — isn't that a hassle?"
People (3) — Speak Plainly and Altruistically
Language that can be understood without thinking. For example: "Once you place your order, one sun later and you'll see your shipping info."
By the time the user has thought it over, they've already missed the best time to place an order.
People (IV) — Streamer Levels (L1 → L5)
| Level | Name | Manifestation |
|---|---|---|
| L1 | Product Presenter | No emotion, no connection—just talks about the product |
| L2 | Interactive Product Presenter | Uses techniques but doesn’t create a connection, such as “Type 1 if you’re ready” |
| L3 | Streamer Who Understands User Needs | Identifies needs using specific methods, then explains the product to address those needs and drive sales |
| L4 | Gets Users to Take Action | Gets users to follow along (tap Follow, open the link, type in chat) |
| L5 | The streamer matters more than the product | Users buy the product because of the streamer |
L3 example: The user asks, "If I place an order now, when will it arrive?" The host replies, "If you order now, we’ll ship it at X o’clock, and it’ll arrive tomorrow if you’re in Guangdong Province."
L4 example:
- "Everyone joining the livestream, follow along and tap Follow in the upper-left corner."
- "Open the yellow shopping cart now and click the first link. I’ve already set the price for you, and only a limited quantity is in stock."
- "If you managed to grab one, comment 'Got it!' so I can read your name. Assistant, make a note and send them a four-piece gift set."
People (5) — Five steps for the sales pitch
The host completes these five steps during each product presentation:
- Needs in context: Start with the need the product addresses and find common ground
- Address the need: Explain the solution based on the user's needs
- Product Introduction: Don't overdo the transition, or it'll slow the pace
- Reasons to buy: Give users a clear reason to buy
- Close the sale: Use quantity, shipping, guarantees, and gifts to repeatedly create urgency and drive purchases
The key to closing the sale through people, products, and setting working together
The key is not product presentation, but closing the sale.
| Stage | Key actions |
|---|---|
| Before listing | Build up the product’s value and the offer mechanics |
| After listing | Drive purchases from multiple angles |
Multiple ways to drive purchases:
- Use service: Emphasize shipping, after-sales service, and guarantees
- Use timing: Double 11 engagement cadence
- Use actions: Show each box one by one with its label visible
- Use “what you see is what you get”: "What you want is exactly what I have in my hands."
- Use scarcity: "There are very few orders."
3. Products that draw in viewers (standard livestream format)
Doesn't rely on promotional campaigns; instead, it relies onThe product itself attracts usersroutine livestreaming. Suitable for steady day-to-day output and the brand-building stage.
Products — a funnel mix of three product types
| Type | Function |
|---|---|
| Traffic-velocity product | Retain viewers + attract new ones |
| Traffic-generating product | Users’ first interaction with the store; build trust, then encourage them to place more orders |
| Profit-generating product | At the end of the funnel, capturing qualified traffic filtered by the first two product types |
People — three essential skills for a standard livestream host
- Know the product inside and out: craftsmanship, materials, and processes
- Know your target audience: what type is the current audience
- Absolute confidence: if you don't believe in yourself and can't deliver the message, no one will believe it
Scenario (1) — User profile determines scenario tone
| User type | Scenario tone |
|---|---|
| Stay-at-home moms | Family-oriented |
| White-collar workers | Professional |
| Gen Z | Everyday |
Scene (2) — Visual Structure
The visuals should depict a scenario, such as how users use the product.
Scene (3) — Copy Structure
The copy should relate to the scenario and answer two questions users may have:
- What decision should I make?
- Can you help me make a decision?
Three angles for the copy:
| Entry point | Expressing |
|---|---|
| Price | Mechanism / Advantages |
| What makes the product special | Showcase what makes it special |
| Effective | The scene highlights the effect; the atmosphere highlights the scene. |
Scenario (4) — SEO & Search Traffic
Where category keywords appear: Titles, product detail pages, and main images.
Actions the operations team can extend:
- SKU descriptors
- Product assortment mechanism